Privacy policy

This Privacy Policy explains how SwimEcho (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, submit a Business & Team enquiry, subscribe to marketing communications, or otherwise interact with our services.

Information We Collect

We may collect the following information from you:

  • Your name, billing address and delivery address
  • Your email address and phone number
  • Order details, payment status and purchase history
  • Customer service messages and enquiries
  • Organisation name, job title or business role where provided
  • Business & Team enquiry information
  • Website usage information, such as pages viewed and products added to cart
  • Device and browser information, cookies and similar tracking data

We may collect information when you place an order, submit a form, subscribe to marketing communications, contact us, or otherwise provide information through our website.

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Confirm payments and prevent fraud
  • Provide customer support
  • Send order updates and delivery information
  • Manage returns, refunds and exchanges
  • Respond to Business & Team enquiries
  • Follow up on customer service and business enquiries
  • Assess team setup requirements and product suitability
  • Manage Coach Trial Programme applications where applicable
  • Improve our website, products and services
  • Send marketing emails, only where permitted by law or where you have given consent
  • Comply with legal, tax and accounting requirements

Sharing Your Information

We may share your information with trusted third parties where necessary to run our business, including:

  • Payment providers
  • Delivery and courier companies
  • Shopify and website service providers
  • Email, analytics and marketing service providers
  • Professional advisers, where required
  • Business service providers where necessary to respond to or manage a Business & Team enquiry
  • Legal or regulatory authorities, where required by law

We only share the information reasonably necessary for these services and business activities to operate.

Cookies

Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and support marketing activity.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Marketing

If you subscribe to our marketing emails, we may send you product updates, offers, launches and promotional messages.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Business & Team Enquiries

If you submit an enquiry as a swim coach, swim school, club, team or other organisation, we may collect information such as your name, organisation name, job title or role, business email address, phone number, expected number of swimmers, interested setup, training requirements and other information included in your enquiry.

We use this information to respond to your enquiry, assess your requirements, provide relevant team pricing or product information, and manage any future business relationship.

Coach Trial Programme

If you apply for the SwimEcho Coach Trial Programme, we may collect information about your coaching role, organisation, training environment, expected number of swimmers and intended product use.

We use this information to assess eligibility, suitability and availability for the programme, and to manage approved trials.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, Business & Team enquiries, trial applications, legal, tax and accounting obligations.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information
  • Object to or restrict certain uses of your information
  • Withdraw consent for marketing communications
  • Request a copy of your personal information

To exercise your rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

International Transfers

As we use Shopify and other service providers, your personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards will be used to protect your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information directly from children through our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

SwimEcho is operated by AMONAX LIMITED.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

SwimEcho
Email: support@swimecho.com
Website: www.swimecho.com

If you are located in the UK and are unhappy with how we handle your personal information, you may also contact the Information Commissioner’s Office.