Sales, Warranty & Refund Policy

This policy explains the warranty, returns and refund terms that apply to SwimEcho products purchased from our website.

1. Warranty Policy

Warranty Period

SwimEcho products are covered by a 12-month limited warranty from the date of delivery, unless otherwise stated.

The warranty applies automatically and no separate registration is required.

The warranty applies to manufacturing defects in materials or workmanship under normal and intended use.

This 12-month limited warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.

What the Warranty Covers

The warranty may cover:

• Manufacturing defects affecting normal product function
• Internal electronic faults not caused by misuse or accidental damage
• Charging or connectivity faults caused by a manufacturing defect
• Other defects confirmed by us after assessment

What the Warranty Does Not Cover

The warranty does not normally cover:

• Normal wear and tear
• Scratches, cosmetic damage or deterioration caused by regular use
• Damage caused by dropping, crushing, impact or improper storage
• Damage caused by misuse, neglect or failure to follow the user instructions
• Damage caused by unauthorised modification, disassembly or repair
• Loss or theft
• Damage caused by using incompatible charging equipment or accessories
• Damage caused by use outside the stated operating or waterproof limits of the product

Water Use and Product Care

SwimEcho products designed for swimming or underwater use must be used in accordance with the product instructions, waterproof rating and stated operating limits.

Damage caused by exceeding the specified depth, improper sealing, incorrect charging, misuse of charging contacts, or use outside the recommended environment may not be covered by the warranty.

Water-related damage will be assessed individually to determine whether it results from a manufacturing defect or improper use.

Making a Warranty Claim

To make a warranty claim, please contact us at support@swimecho.com.

Please provide:

• Your order number or proof of purchase
• A clear description of the issue
• Photos or video showing the problem where possible
• Any additional information reasonably requested to help us assess the issue

We may ask you to complete basic troubleshooting before approving a warranty claim.

Warranty Resolution

If a fault is confirmed as covered by the warranty, we may, depending on the circumstances:

• Repair the product
• Replace the product or relevant component
• Offer an equivalent replacement where the original product is unavailable
• Provide a refund where appropriate

The appropriate resolution will depend on the nature of the fault, product availability and applicable consumer law.

A replacement product does not automatically restart the original warranty period, except where required by applicable law.

2. Return & Refund Policy

30-Day Returns

You may request a return within 30 days of receiving your order.

To start a return, please contact support@swimecho.com with your order number and the reason for your return.

Please do not return any product before receiving return instructions from us.

UK Statutory Cancellation Rights

If you are a UK consumer buying online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Where the statutory cancellation right applies, we will refund the amount paid for the goods together with the cost of our standard delivery option. If you selected a more expensive delivery service, any additional delivery cost above our standard delivery charge may not be refunded.

Refunds relating to statutory cancellations will be processed within the time limits required by applicable UK law.

Our 30-day return policy is offered in addition to these statutory cancellation rights and does not limit your rights under UK consumer law.

Change-of-Mind Returns

Products should be returned in their original condition, with the original packaging, accessories, manuals and components where reasonably possible.

You may inspect the product as reasonably necessary. However, where a product has been used beyond what is necessary to inspect it, or shows significant wear, damage, missing components or deterioration, we may reduce the refund where permitted by law.

Unless the product is faulty, damaged on arrival or incorrect, the customer is responsible for return shipping costs.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, appears faulty or you receive the wrong item, please contact us as soon as possible.

Where possible, please notify us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Clear photos or video showing the problem

The 48-hour notification request is intended to help us investigate delivery issues quickly and does not limit your statutory rights.

We will review the issue and may arrange a repair, replacement, return or refund where appropriate.

Nothing in this policy affects your statutory rights in relation to faulty or misdescribed goods.

Refunds

Once a returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

Please allow approximately 3–10 working days for the refund to appear after it has been processed, depending on your bank or payment provider.

Exchanges

Exchanges may be available depending on stock availability.

If you wish to exchange an item, please contact us before returning it.

Business & Team Orders

Standard Business & Team Orders, including orders placed by swim coaches, swim schools and clubs, are covered by this policy unless separate written terms are agreed before purchase.

Larger, customised or separately quoted orders may be subject to additional commercial terms agreed in writing before purchase.

Any separate written commercial terms will apply only to the relevant order and will not affect any rights that cannot legally be excluded.

Contact Us

If you have any questions about warranty, returns or refunds, please contact us:

SwimEcho
Email: support@swimecho.com
Website: www.swimecho.com