Shipping Policy

This Shipping Policy explains how SwimEcho orders are processed and delivered within the United Kingdom.

Order Processing

Orders are normally processed within 1–2 working days after payment has been confirmed.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

United Kingdom Delivery

We currently offer the following delivery options for eligible UK orders:

• Standard Delivery: 3–5 working days — £4.99
• Free Standard Delivery: available on orders of £50 or more
• Express Delivery: 1–2 working days — £6.99

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Remote and Special Delivery Areas

Delivery charges and availability may vary for Northern Ireland, the Scottish Highlands and Islands and other remote or special delivery areas.

Where additional delivery charges apply, these will be shown at checkout where possible or confirmed before dispatch.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and any other required shipping information.

SwimEcho is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete information provided by the customer.

Failed Delivery and Returned Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, please contact us so that we can investigate with the delivery provider.

We may require reasonable time to complete the courier investigation before offering a replacement or refund.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours and any safe delivery locations first.

If the parcel is still missing, please contact us as soon as possible so that we can review the delivery information and assist where possible.

Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as possible.

Where possible, please notify us within 48 hours of delivery and provide your order number together with clear photos or video of the damaged parcel and product.

The 48-hour notification request is intended to help us investigate delivery issues quickly and does not limit your statutory rights.

Shipping Agents and Freight Forwarders

Unless agreed separately in writing, we do not recommend using third-party shipping agents, freight forwarders or onward delivery addresses.

Where a customer chooses to use a third-party forwarding service, our responsibility for delivery may end once the order has been delivered to the address provided at checkout, subject to applicable law.

Business & Team Orders

In-stock Business & Team Orders, including orders placed by swim coaches, swim schools and clubs, are normally processed under the standard UK delivery arrangements above after payment has been confirmed.

For larger or separately quoted team orders, product availability and estimated lead time will be confirmed before the order is accepted.

Additional delivery charges may apply to larger team orders where relevant. Any such charges will be confirmed before payment.

Contact Us

If you have any questions about delivery or shipping, please contact us:

SwimEcho
Email: support@swimecho.com
Website: www.swimecho.com